A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “traits”

Communicating Your CX Message

Communicating Your CX Message

Released: February 13, 2018 • Episode #6

In the third of the series "10 Traits of Effective CX Leaders," Steve welcomes guest Kristina Kittle, a consultant at Walker Information, to help explain the importance of communication skills as a trait for effective CX leaders.

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Experience is Knowledge

Experience is Knowledge

Released: February 6, 2018 • Episode #5

In the second of this 10-episode series, Steve welcomes back guest Melissa Meier, a certified customer experience professional and vice president of Walker Information, to discuss the importance of being knowledgeable in your field as a CX leader.

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The Passionate CX Leader

The Passionate CX Leader

Released: January 30, 2018 • Episode #4

This episode begins a 10-part series where host Steve Walker invites guests to highlight the ten traits of an effective CX leader. Lauri Jones, a certified customer experience professional and vice president of Walker Information, discusses the trait of being passionate.

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