A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “thought leader”

Human Duct Tape

Human Duct Tape

Released: January 24, 2019 • Episode #52

Pat Gibbons guest hosts this episode with guest Jeanne Bliss, founder and president of CustomerBliss, consultant, and thought leader on customer experience. Jeanne and Pat discussion her books, how she began her career in CX, and how customer experience leaders needs to remember the human side to how they approach CX within their companies.

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The Evolution of CX

The Evolution of CX

Released: January 15, 2019 • Episode #51

Pat Gibbons guest hosts this week's episode on where the term "CX" originated. An interview with Bruce Temkin, head of the XM Institute, on how the Customer Experience Professionals Associate was formed and how customer experience has evolved.

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