A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Steve Walker”

The CEO, the Customer, and You

The CEO, the Customer, and You

Released: May 29, 2018 • Episode #21

Steve interviews Jim Schleckser, a best-selling author and CEO adviser, on how good CEO's manage their time and attention, how the CX professional can speak the CEO's language, and the importance of CX from the perspective of the c-suite.

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Recapping the CXPA Insights Exchange (Part 1)

Recapping the CXPA Insights Exchange (Part 1)

Released: May 15, 2018 • Episode #19

CX professionals from across the globe met in New Orleans to exchange ideas and learn more about what's happening in the realm of customer experience. Steve welcomes Pat Gibbons back to the podcast to share what Walker associates learned was on the minds of CX pros.

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Upping Your Sales Game (Part 2)

Upping Your Sales Game (Part 2)

Released: May 8, 2018 • Episode #18

In the second part of this podcast series, Steve continues his conversation with Bill Caskey on how CX leaders can improve their effectiveness in sales. Bill is the creator of the 2X Group and co-host of the Advanced Selling podcast.

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How a Box of Invoices Tells a Story

How a Box of Invoices Tells a Story

Released: April 17, 2018 • Episode #15

Steve welcomes Pat Gibbons, a customer experience professional and senior vice president at Walker, and discusses how storytelling can be a powerful addition to the customer experience professional's toolbox.

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Why you’ll never be great at all 10 CX traits

Why you’ll never be great at all 10 CX traits

Released: April 10, 2018 • Episode #14

Steve welcomes back Walker senior vice president Jennifer Batley to review the 10 traits of effective CX leaders and talk about how customer experience professionals rated themselves at the Qualtrics X4 Summit. Jennifer also introduces an eleventh “bonus” trait.

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The Business-Savvy CX Leader

The Business-Savvy CX Leader

Released: April 3, 2018 • Episode #13

An effective CX leader will utilize the thought process needed to understand the key components of a situation and comprehend the consequences of actions. Steve welcomes Noah Grayson, a CX professional and senior vice president at Walker, to discuss the trait of being a business savvy CX leader.

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Being a Catalyst for CX Change

Being a Catalyst for CX Change

Released: March 27, 2018 • Episode #12

As CX professionals, we are looking to make a difference, engage our organizations and drive meaningful change on behalf of the customer. The problem is being that catalyst for change in organizations can be difficult. Steve welcomes guest Allison Grayson, a certified CX professional and vice president at Walker, to discuss strategies to help drive meaningful change in your CX program.

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