A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Kyle Groff”

The Right Tool for the Right Job

The Right Tool for the Right Job

Released: June 19, 2018 • Episode #24

In the third episode of our series on Building Your Listening Architecture, Steve welcomes Dr. Kyle Groff, a senior principal for global CX strategy at Qualtrics to discuss the tools and strategies in gathering customer insights.

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